Frequently Asked Questions
Everything you need to know about Kenda sports gear and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return a product if it doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are Kenda products covered by a warranty?
Yes, all Kenda high-performance sports equipment comes with a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from misuse.
Do you offer professional team or bulk discounts?
We do provide special pricing for sports teams, schools, and athletic clubs. Please contact our corporate sales department with your quantity requirements for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier’s website to monitor your delivery status in real-time.